Privacy Policy

Registering an account, making a deposit or reaching out to support at Crownzo all involve sharing some personal information. This page sets out what gets collected, how it's used, and what a player can do about it.

Information Collected

Registration and platform use bring together several categories of data:

Identity information: full name, date of birth and identification documents used for verification;
Contact information: contact details provided at sign-up;
Activity data: transaction and gameplay records;
Technical data: device type and IP address collected automatically on site visits.

This combination supports a personalised experience, stronger security, and fraud detection or prevention.

How Information Is Used

Personal data supports account creation and management, deposits and withdrawals, and meeting legal obligations. Contact details may carry service updates, new promotions or platform changes, with marketing communications sent only where consent has been given and an opt-out available at any time. Everything is encrypted and stored securely, with access limited to staff who need it for essential functions. None of it is sold or shared with unrelated third parties.

Information may be shared with payment processors and regulatory authorities where platform operation or legal obligations require it. Partners in this category are held to the same confidentiality and data protection standards applied internally. A link to an external resource from the site carries its own separate privacy practices, worth checking before handing over any data there.

Player Rights

A player may access, correct or request deletion of their personal information, submitted through support and acted on promptly. These rights sit alongside the protections set out in the Terms & Conditions, giving a player more than one place to check how a request will be handled before making it.

Data Retention

Information stays on file only as long as operational, legal or regulatory requirements call for it, then gets deleted or anonymised. Closing an account or requesting deletion triggers a swift process, unless a legal requirement calls for further retention.

Cookies

Cookies help remember preferences, personalise content and optimise site performance, alongside keeping an account secure. Browser settings allow management of cookie preferences, though disabling them may affect some features.

Responsible Gambling and Confidentiality

Information shared for responsible gambling purposes, such as self-exclusion or deposit limits, is kept confidential and handled with the same security as any other personal data.

Security Measures

Advanced encryption, secure servers and regular security audits protect data from unauthorised access or loss, with staff trained in privacy practices and systems updated continually against emerging risks. These measures apply across every stage of an account's life, from the moment identification documents are first submitted through to the point that data is eventually deleted.

Policy Updates

This Privacy Policy may be updated to reflect changes in law, technology or business practices. Significant updates are published on this page and, where appropriate, communicated to players directly.